At ayudabet, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, who may access it, and what rights you have as a data subject under Philippine law. We are committed to plain-language disclosure — no hidden clauses, no vague language.
This Privacy Policy ("Policy") is issued by ayudabet ("we," "us," "our") and applies to all personal information collected, stored, processed, or disclosed in connection with your use of the ayudabet website located at ayudabet.vip and all related services, features, and content (collectively, the "Platform").
ayudabet is committed to protecting the privacy of every Filipino player who trusts us with their personal information. We process personal data in full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC"). Where ayudabet's services extend internationally, we also apply internationally recognised data protection standards to the extent required by applicable law.
By registering an account on ayudabet or otherwise using the Platform, you confirm that you have read, understood, and consented to the data processing activities described in this Policy. If you do not agree to this Policy, please do not use the Platform and do not provide us with any personal data.
For the purposes of the Data Privacy Act of 2012 and this Policy, ayudabet acts as the "Personal Information Controller" — meaning we are the entity that determines the purposes for which and the means by which your personal data is processed.
ayudabet operates the Platform under the applicable regulatory framework governing online gaming and gambling services in the Philippines, including standards set by the Philippine Amusement and Gaming Corporation ("PAGCOR"). Our operations are subject to regulatory oversight, which includes certain mandatory data processing and retention obligations that we are required to fulfil as a licensed operator.
For all privacy-related enquiries, data subject access requests, complaints, and correspondence, the ayudabet Data Protection Officer ("DPO") can be reached at [email protected] with the subject line "Data Privacy Request — [Your Registered Email]."
Depending on how you interact with the ayudabet Platform, we may collect the following categories of personal information:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number and document image | At registration; during KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address, province or region | At registration; when updated in account settings |
| Financial Data | GCash or PayMaya mobile number, BPI/BDO/Metrobank account name (not full account numbers), USDT/BTC wallet addresses, deposit and withdrawal transaction records | When conducting financial transactions on the Platform |
| Gaming Activity Data | Game sessions, bet amounts, game outcomes, account balance history, session durations, game preferences | Automatically during use of the Platform |
| Technical & Device Data | IP address, device type, browser type and version, operating system, unique device identifiers, time zone, connection type | Automatically on each Platform access |
| Usage & Navigation Data | Pages viewed, features clicked, navigation paths, search queries within the Platform, time spent on specific game categories | Automatically via cookies and analytics tools during Platform use |
| Communications Data | Live chat transcripts, support ticket content, emails sent to and from ayudabet, feedback submissions | When you contact ayudabet support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, cool-off period activations, responsible gaming assessment responses | When you use responsible gaming tools on the Platform |
ayudabet collects personal data through the following means:
ayudabet processes your personal data only for specific, legitimate purposes. We do not use your data beyond what is necessary for those purposes. The primary purposes for which we process personal data include:
Under the Data Privacy Act of 2012, ayudabet processes your personal data on the following legal bases:
ayudabet does not sell your personal data to third parties. We do not share your personal information with advertisers, data brokers, or unaffiliated commercial entities for their own marketing purposes. We may disclose your personal data only in the following circumstances:
Some of ayudabet's service providers operate servers or processing infrastructure outside the Philippines. Where personal data is transferred to entities in other jurisdictions, ayudabet ensures that appropriate safeguards are in place to provide a level of data protection equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:
Game content on the Platform is sourced from international game providers including JILI, PG Soft, Pragmatic Play, Evolution Gaming, and others. These providers process limited technical gameplay data as necessary to deliver game content. All such providers are bound by contractual data protection obligations.
ayudabet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by Philippine law or regulation. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AMLA / PAGCOR regulatory requirement |
| Financial transaction records | 10 years from date of transaction | AMLA Section 9 (RA 9160 as amended) |
| KYC verification documents | Duration of account + 5 years after closure | PAGCOR compliance requirement |
| Gaming activity logs | 5 years from date of activity | Regulatory audit trail requirement |
| Customer support communications | 3 years from date of last communication | Legitimate interest / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 3 years | DPA accountability obligation |
| Self-exclusion records | Permanent (for permanent exclusions); or duration of exclusion period + 5 years | Responsible gaming / duty of care |
When data is no longer required for the above purposes and no longer subject to a mandatory retention obligation, ayudabet will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to personal data that ayudabet holds about you. These rights are not absolute — they are subject to applicable legal exceptions and the legitimate interests of other parties — but ayudabet is committed to honouring them promptly and transparently.
To exercise any of the above rights, please contact the ayudabet DPO at [email protected] with the subject line "Data Rights Request — [Your Registered Email]." We will acknowledge your request within 3 business days and provide a substantive response within 15 business days of receipt, unless the complexity of the request requires an extension, in which case we will notify you and provide an estimated completion date.
ayudabet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyse usage patterns. A "cookie" is a small text file stored on your device by your browser when you visit a website.
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your ayudabet account and using the Platform normally.
ayudabet implements technical, organisational, and administrative security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
The ayudabet Platform is strictly intended for persons aged 21 years and older only, as mandated by PAGCOR regulations governing online gambling services in the Philippines. ayudabet does not knowingly collect personal data from individuals under the age of 21.
All account registrations require confirmation that the applicant is at least 21 years of age. As part of the KYC verification process required for withdrawals, ayudabet verifies date of birth against a government-issued identification document to confirm age compliance.
If ayudabet discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately: suspend the account in question; initiate an age verification review; and, if the under-age status is confirmed, permanently close the account, forfeit any balance in accordance with our Terms and Conditions, and securely delete the personal data to the extent permitted by our regulatory retention obligations.
If you are a parent or guardian and believe that a minor in your care has registered an account on ayudabet, please contact us immediately at [email protected] with the subject line "Minor Account Report." We take these reports seriously and will act promptly.
ayudabet reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or regulation, or operational requirements. The "Last Updated" date at the top of this page will be revised whenever a change is made.
For material changes that significantly affect your rights or the way we process your personal data, ayudabet will provide advance notice through one or more of the following channels: a prominent notice on the Platform homepage, an in-account notification on your next login, or an email to your registered address. We recommend that you review this Policy periodically.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree to the changes, you should stop using the Platform and submit a data deletion request to our DPO.
For all privacy-related enquiries, data subject requests, complaints regarding our data processing practices, or requests for further information about this Policy, please contact the ayudabet Data Protection Officer ("DPO") using the details below. All communications are handled in English or Filipino.
ayudabet is committed to resolving all data privacy concerns raised in good faith promptly, transparently, and in accordance with our obligations under Philippine law. We acknowledge every privacy request within 3 business days and aim to provide a full response within 15 business days.
These are the six core data protection commitments every ayudabet player can rely on. Plain language, no qualifications.
ayudabet processes your personal data in full compliance with the Philippine Data Privacy Act of 2012 and NPC regulations. Our DPO oversees all data processing activities and ensures ongoing compliance.
ayudabet does not sell, rent, or trade your personal information to any third party for commercial gain. Your data is used only to operate the Platform and meet our legal obligations — full stop.
All data in transit is protected by 256-bit SSL/TLS encryption. Stored data uses at-rest encryption. Your passwords are hashed with industry-standard salting — never readable by anyone, including our own team.
Filipino players have complete rights under RA 10173 — access, rectification, erasure, objection, data portability, and the right to lodge an NPC complaint. ayudabet honours all of these, promptly and without unnecessary barriers.
ayudabet collects only the data that is necessary for specific, disclosed purposes. We do not collect sensitive personal information beyond what is required for our legal obligations under PAGCOR and AMLA.
In the unlikely event of a personal data breach affecting your information, ayudabet is obligated to notify the NPC within 72 hours and will directly notify affected players as required under NPC Circular No. 16-03.
PAYMENT DATA PROCESSED UNDER STRICT PRIVACY CONTROLS
GCash PayMaya BPI BDO Metrobank USDT BTC 7-ElevenEvery Filipino player deserves to know exactly how their data is handled. ayudabet is built on transparency — read the policy, know your rights, then play with full confidence.
Responsible gaming tools and resources available on our Responsible Gaming page. Questions? Visit FAQ or contact [email protected].